COVID-19 Update
How Do I Obtain a SentriLock Key, Lockbox or Services?


PGCAR is a business trade association. PGCAR is NOT defined as an ESSENTIAL business. As such our offices are closed; we are unable to provide face-to-face service under the Governor's recent COVID-19 Executive orders. We know that this causes many inconveniences and we apologize.

How Do I Obtain a SentriLock Key?

Most likely you are a new PGCAR member or SentriLock Subscriber?

  1. After joining PGCAR and obtaining your National REALTORS® Database System number, more commonly referred to as your NRDS #, a payment of $120, payable at PGCAR, is required to initialize "app" key access.

  2. For Key Card Service Issues, contact the SentriLock Administrator.

  3. Contact our SentriLock Administrator, Shirley Clayton at SHClayton@pgcar.com or 301-306-7900, between the Hours of 9:00 am and 5:00 pm, Monday - Friday.

  4. SentriLock Live Support: 513-618-5800 / 877-736-8745, or email Support@SentriLock.com.

  5. SentriLock Link: https://www.SentriLock.com/support

How Do I Obtain New Lockboxes / Service Lockboxes?

Unfortunately, we are unable to accommodate sales of boxes or the physical service of boxes at the present time.

  1. Please consult with your broker as to the availability of a "loaner" box. Only the box owner can release the shackle.

  2. Battery dead? We are unable to offer a power-paddle service or sell batteries. Please contact SentriLock Live Support: 513-618-5800 / 877-736-8745, or temporarily place another box on the property.